Landmark FAQ

Frequently Asked Questions

Frequently Asked Questions. We're always happy to hear from you and answer your questions. If you can't find the information you're looking for please contact us via the Contact page.

Topics Index

Catalogue of Kits
Can't Find What I Need
Construction Materials
Engineering Standards
Modifying and Adapting Designs
One-Off Projects
Quality Control


Need to Know
Advice & Assistance
Outside Australia?
Drawings & Specifications
Quotes and Estimates
Remote and Difficult Sites
Timings


Skill Levels Required
Landmark arrange Installation
Permits and Approvals


Timber Components
Metal Components
Routine Inspections
Extras and Accessories
Vandal Resistance

Couldn't find an answer to your question? Contact us...

Product Range

Catalogue of Kits

Yes, there is a Landmark CD Catalogue with colour illustrations, dimensional drawings and outline specifications of the complete range of our kits. Simply sign our guest book and we'll send you a copy via post.

Alternatively we can arrange for a friendly Landmark representative to contact you in person with support or information you may need.

Can't Find What I Need.

We'll make it for you. If what you need can be safely engineered and made into a kit, we can almost certainly help you find what you're looking for. It may be that we've already produced something very similar in the past, or we can adapt an existing design, or design a unique kit especially for you.
You could browse through our photo database, showing a range standard and custom projects.

Construction Materials

Yes, our standard materials specifications can be modified to suit your particular requirements.
Our standard timber components are LOSP treated, machine finished Hoop Pine (a marine timber species from Queensland plantations); steel shelter components are powder coated hot dipped galvanised steel; steel bridge components are pre-treated with corrosion retardants and generally painted in your choice of colour; fastenings are galvanised and vandal resistant; and standard roofing and guttering components are colorbond steel.
If it is your wish we can offer a wide choice of options including hardwood for pine, all steel or steel posts only construction, and stainless steel fixings for severe corrosion locations as well as various colour, cladding, accessories, roofing and finishing options. Simply tell us what you're looking for, and we'll happily oblige!

Engineering Standards

Yes, all Landmark kits are certified by our engineers. Our kits are designed to comply with all local government building codes; to meet or exceed AS 1720.1 SAA Timber Structures Code (Pt 1) or AS 4100 SAA Steel Structures Code or AS 1170.1 SAA Loading Code (Pt 1); and to exceed Minimum Wind Classification W41 (W60 is available on request).

Modifying and Adapting Designs

Yes, we frequently modify or adapt existing designs to suit the specific requirements of customers. Good examples are a small sports ground rest room adapted from a standard shelter design, popular decorative bandstands developed from a standard gazebo design, and an attractive equipment storage shed adapted from a standard open-sided shelter.

One-Off Projects

Yes, if what you need can be safely engineered from timber or timber-and-steel and made into a kit, we can almost certainly give you what you're looking for. It may be that we've already produced something very similar in the past, or we can adapt an existing design, or design a new kit especially for you.

Quality Control

You have the assurance that we've built our twenty-year business reputation on the idea that we exist to provide a useful and effective service for you. Our factory and customer service operates to a carefully refined system which we've developed especially to enhance the quality and efficiency of everything we produce and do. Landmark is an Approved Government Supplier (Queensland Government Cert.2889), and we operate under Quality Assurance Standard AS/NZS 9001:1994

Purchasing & Delivery

Need to Know

There are many environmental issues which we need to know about before we can proceed. You need to accurately inform us with these details otherwise the product selected may not be suitable for your project.
Any structures installed in close proximity to the ocean or in a corrosive environment will be susceptible to rust, thereby galvanizing and powder coating provide limited protection against this process. The site’s profile and positioning are important. You need to inform us about the shape of the land, accessibility, proximity to and details of water bodies and expected weather conditions. Make sure you inform us if the delivery location is different to where it is to be installed. All these issues contribute heavily to the product choice.
We can meet with you on site to establish the limitations of your job. Landmark is committed to offering the best possible advice and assistance throughout the process.

Advice & Assistance

We're pleased to meet with you in person if it's possible and practical to do so. There are highly experienced Landmark representatives in every State and Territory in Australia, plus New Zealand, readily available to discuss your project and to help you with your planning and costing.

Outside Australia?

Yes, we frequently handle enquiries from all over the world, and provided a commercial transaction can be achieved we're prepared to supply any legitimate purchaser, anywhere. Please note however, if you're enquiring from somewhere other than Australia, New Zealand or the Pacific Region, you'll need to take logistics into account. For example, the distances involved will almost certainly add significantly to your purchase price.

Drawings & Specifications.

Yes, every purchased Landmark kit project is accompanied by full relevant documentation.

Quotes and Estimates.

You can initiate contact by simply registering through our "Guest Book" or "Ask the Experts" pages on our on line web site, or if you prefer you can write, phone or fax us at the address shown on our "About our Company" page. Once we have a better idea of the scope of your requirements we'll work with you through a process of initial designs and costings to the point where we can eventually "firm up" on a budget.


We guarantee that prices are all-inclusive and firmly-fixed for 30 days once the budget has been worked through, proposed and accepted by you in writing.

Remote and Difficult Sites

No problems. Our kit-form structures are perfect for remote installations, and we have comprehensively solved difficult-site locations as diverse as the extremely hot and remote tip of Cape York peninsula, to the wet and total environmental sensitivity of "minimal disturbance" steep-slope rainforest park sites.
Experience is almost everything in such situations, and over the years we've designed, produced and delivered thousands of successful projects, all over Australia and the Pacific. We're confident our kits and methods offer you your best opportunity for a trouble-free difficult or remote-location installation you're likely to find anywhere.

Timings

Very quickly indeed, in most cases. Obviously the final answer depends on the number of factors involved in your project that will tend to slow down supply and installation. If your needs can be met using standard kits in a not-too-remote or difficult site, you can say that with Landmark plus your will and imagination, it's possible to transform a formerly barren parkscape into a superbly attractive public utility in just a few weeks from concept to completion.

Installation and Construction

Skill Levels Required.

No problem. Landmark kits come pre-cut, pre-drilled and partly assembled with comprehensive installation instructions and have been especially designed for erection by semi-skilled workers with competent supervision.

Landmark Arrange Installation?

Yes, for an additional prearranged fee we can arrange to have any of our kits professionally installed for you. For larger projects we can arrange for a suitably experienced supervisor to oversee your labour force.

Permits and Approvals.

Wherever you're located, purchased Landmark kits come complete with all the documents you'll need to obtain the building approvals relevant to your chosen site.

Maintenance & Upkeep

Timber Components.

What preservative treatment have they received, and what will be required in order to properly maintain them? Landmark kits are designed to serve and last till after most of us are long gone! Standard timber components are LOSP treated, and are usually pre-coated in the factory with an additional timber-preservative stain. The standard LOSP treatment complies with AS 1604, and has proven excellent performance in resisting fungal and insect attack.
Nevertheless as with all exposed timber products, a periodic application of a quality paint, stain or timber preservative is necessary to retard the long-term effects of weathering. Provided our kits are periodically inspected, treated for deterioration and properly maintained, you can expect them to retain their good appearance and provide many years of useful service.

Metal Components.

Standard steel shelter components are either stainless steel or hot-dipped galvanised, and in addition can be powdercoated in your choice of colour finish. Larger steel bridge components are generally pre-treated with corrosion retardants and painted. We take every precaution during manufacture and installation and you can expect Landmark structures to retain their good appearance and provide many years of useful service with a minimal regime of periodic inspection and prompt treatment for damage or deterioration.

Routine Inspections.

Yes we can. Like all other public buildings, Landmark structures should be periodically inspected for defects and the effects of weather or deliberate damage. If required, Landmark can provide qualified routine inspection and reporting by arrangement.

Extras and Accessories.

Yes. With the experience of thousands of public shelters behind us, we've developed an excellent range of seating and finishing accessories especially designed to compliment and enhance the appearance and amenity of our structures. All you need do is discuss your ideas with us or your nearest Landmark representative.

Vandal Resistance.

We'll help you design your project to suit its purpose and environment. Our kits are available in your choice of timber (treated pine or hardwood), timber-and-steel and all-steel construction, and all exposed fittings are vandal-resistant. Even virtually indestructible all-steel Landmark kits can be made to appear highly attractive through the careful selection of powder-coat colour finishes.

Couldn't find an answer to your question?

If you didn't find an answer to your question you can email our technical staff direct technical@landmarkpro.com.au.